HR Services for Customer Success, Support and Training

We're helping nearly 2,000 customers deliver the talent experiences that drive business goals

With nearly 2,000 customers across the globe, our support, training, consulting and services teams have learned a thing or two about creating successful employee journeys. And we’ve got an average of 15 years of experience as practitioners which we bring to every customer.

We know how to help you craft and deliver awesome talent experiences. We’re here to prompt, imagine, and share best practices to optimize technology through our world-class HR services. We’ve been in your shoes, ready to implement new technology but unsure where to begin. With the know-how from hundreds of successful projects, we share the best path to create a powerful, inspiring experience that impacts business outcomes.

Engagement Leadership quote

Strategic Onboarding Leadership Engagements

Understand and assess your current onboarding program and what can be done to map a more productive, engaging journey for new hires along a series of "firsts" including a first year or longer strategy with our onboarding services.

Senior Leadership quote

Senior Leadership Consulting

The modern workforce is complex with multiple generations, greater use of technology and often a new way of thinking. Achieving business outcomes requires new approaches and an objective consultant can serve as important reinforcement in educating your senior management team on today’s needs. We work closely with you to create a program that meets your organization’s needs.

Branding quote

Talent Branding & Marketing

To attract and keep your talent, you need a powerful presentation of your mission, brand promise and values. Our eight-step program has guided hundreds of clients to employer brand success. In a step-by-step journey we will cover talent branding basics, the importance of good architecture in your talent or career portal, concepting and design collaboration, content layout and refinement, interior page design and onward to the launch of the site and your talent brand.

Activation services quote

SilkRoad Talent Activation Services

Have the vision for activating your organization, but challenged by time or bandwidth to make it all happen? SilkRoad Activation Services can accelerate your pace and help you deliver talent activation faster. An experienced SilkRoad expert acts as your resource to manage your system and make updates based on your schedule and plan. We'll work with you to establish the optimum level of support and service you need whether at an associate, advisory or architect level.

Implementation Services quote

Implementation Services & Customer Onboarding

During your implementation, you’ll find trusted, knowledgeable experts to help make your project move quickly and seamlessly. Our dedicated team of implementation specialists bring their years of experience to your project, aligning technology with your people and processes to achieve your project goals.

Training and Education quote

Training and Education

Talent activation means delivering the best experiences possible to your people. You'll find that our trainers and educators have that passion to share best practice, expertise and bring your team to the next level. SilkRoad talent activation training and education services help you get the most out of your investment. You'll have access to extensive free training resources – more than 700 video courses – that show you the why, how and what of our product features and functionality.

Customer support quote

Customer Success and Support

SilkRoad Customer Success creates the ongoing experience that helps you see greater value faster with your SilkRoad talent activation solution. You'll have a partner who helps you gain fluency with the solution, understand where to go to learn more, find the right advice and access the usage analytics to help support your team and your organization.

Learn More About SilkRoad Services & Support

The SilkRoad Talent Activation portfolio combines traditional Talent Management software with an employee-first focus that activates employees to business goals--from sourcing to offboarding.

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