Levin Furniture Simplifies Employee Training Activity Tracking


Learning Checklist Results

  • Automated tracking of blended learning programs
  • Easier process for managers
  • Access from anywhere, 24×7
  • 95% reduction in paperwork costs
  • Employee insight into upcoming training

Learning Tracking Challenges

  • Tracking “on the floor” training after classroom training
  • Helping busy managers keep training on track
  • Manual tracking of completion
  • Communicating the full training plan to employees

Training Task Tracking Simplified

Creating a consistent training program for 800 associates in 27 different locations is no small challenge. To solve that challenge, Levin Furniture, based in Pittsburgh, Pennsylvania, implemented SilkRoad Learning as a natural extension of their use of SilkRoad Recruiting and SilkRoad Onboarding.

After experiencing a dramatic increase in course completion and stronger compliance tracking through the learning management system, the training team wanted to do more. They needed an easier way to manage and track specific employee training activities across a blended learning program. Enter SilkRoad’s Learning Checklist feature.

We reduced our paperwork costs by 95%. However, the real plus was no longer spending days logging all of the task completions by spreading tracking out across our management team.
– Carlye Cybach, Levin Furniture

56 Checklists Support Blended Learning

Most of Levin Furniture’s new hire curriculum is designed as blended learning programs with a new hire starting on the computer day 1. The blended approaches can include online learning, video, role-playing and working with the manager on the store floor, depending on the employee role. “At that point, the training moves into the manager’s hands,” said Carlye Cybach, training supervisor, Levin Furniture. “We needed a way to help the managers continue training with a consistent approach and SilkRoad Learning Checklists were the answer.”

Levin creates different types of training checklists for different needs. “The whole concept of it is great because we build what we need,” said Cybach. “It facilitates blended learning, helps us go paperless and creates a great manager tool.”

Levin currently uses over 56 checklists. A Day 1 Checklist outlines first day activities. Other examples are Sleep Specialist Certification Checklists, which focus on navigating the floor, observation of customer and sales associate behavior, and even a skills test to ensure the associate is ready to head out onto the sales floor.

Once an employee completes a training task, the manager submits the checklist in SilkRoad Learning and the employee then verifies completion.

“Training is one of many hats that our managers wear in the stores. The checklists help them keep training on track and they are thankful for an easier way to manage the process,” said Cybach. “It also helps students see what’s next and check in with their managers.”

Checklist Results and Expanded Use

By using SilkRoad Learning Checklists, Levin reduced training printing costs by 95%. Accountability is also much stronger because the training team can look up status in the system.

Levin also plans to extend using checklists in other departments. “Instead of using an Excel spreadsheet, Operations is going to use the checklists to track who has been certified on what machines like forklifts, electric machines and more,” said Cybach. “It’s such a great, flexible feature that’s made life easier for our managers and the training team.”


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