Enabling Employee Performance Is Not About Ratings – TIAA’s Journey | Webinar Recording

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Performance management matters — it touches the core of every business — but the success of these initiatives hinges on designing and deploying programs that address employee needs and the culture of the organization. As HR leaders revisit their performance management strategies, conflict emerge as to whether performance ratings should be kept or scrapped. In this spotlight webinar, TIAA’s John Cendroski, senior talent management adviser, and Michelle Shail, manager of organizational effectiveness, will share several enhancements being made to TIAA’s performance management process, the decision to keep ratings — with the caveat they should not be the biggest focus in designing effective performance management programs — and the lessons learned throughout the continuous improvement journey.

In this webinar, the speakers will share:

  • How TIAA, the leading provider of financial services in the academic, research, medical, cultural and government fields, made the decision to keep performance ratings.
  • Lessons TIAA learned throughout the continuous improvement of their performance management process.
  • How this new approach has enabled employee performance.


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