Meet the SilkRoad Leadership Team
Entrepreneurial Leaders with a Passion for Transformation
Executive Chairman and Chief Executive Officer
John Shackleton serves as Executive Chairman and CEO of SilkRoad. John has been an innovative visionary in the software industry for more than 30 years. Prior to joining SilkRoad, he served as the President and CEO of Open Text Corporation, heading a $1.0 billion (USD) software company that became the world’s leading independent provider of enterprise content management (ECM) software. John’s extensive background in software and services management includes IT, consulting, product development, and sales management roles. He joined Open Text from PLATINUM technology, inc., where he was President of the PLATINUM Solutions division, providing consulting services to Global 2000 customers. Previously, he served as Vice President of Professional Services at Sybase®, Incorporated for the Central U.S. and South America. In addition, John served as Vice President of Worldwide Consulting at ViewStar® Corporation, a document management imaging company based in the Bay Area.
Chief Customer Officer
Janet Halma is responsible for leading SilkRoad’s customer engagement strategy to enable long-term customer success and support business growth across SilkRoad’s global client base. Janet has direct responsibility for SilkRoad’s Global Customer Care, Professional Services, Learning Services, Strategic Services, Managed Services and Revenue Renewal organizations. Additionally, Janet has responsibility for SilkRoad’s customer operations processes and systems.
Janet is a seasoned senior global executive with over 33 years of experience in the information technology industry. She brings a track record of creating sustainable value for customers, investors and shareholders through operational excellence and her expertise in sales and customer operations.
Most recently, Janet was responsible for the integration and consolidation of acquired businesses as a member of the corporate development team at Rocket Software (Waltham, MA). Previously, she served on the executive team at Metastorm, Inc. (Baltimore, MD). a business process management company, with responsibility for all customer and sales operations. Following Metastorm’s acquisition by OpenText Corporation (Waterloo, ON Canada) in 2011, Janet led the business integration of Metastorm and another acquired business, ~$500M in acquired value, into OpenText’s global business operations. She has held additional executive leadership, business development and sales positions with CommerceQuest, an integration company, and IBM.
Janet holds a Bachelor of Science degree in Finance from The Florida State University.
Senior Vice President, Products & Innovation
David Winter leads product management, strategy and innovation for SilkRoad. A seasoned entrepreneur, David has 20 years of industry experience as a software product and services executive. He has held positions in early-stage startups and large multi-national corporations. David co-founded Sigma Dynamics, a real-time predictive analytics company that was acquired by Oracle. Most recently David scaled an analytics team from 2 analysts to 80+ analytics and data science professionals and was part of a large acquisition by ADP where David ran Global Data Science.
Senior Vice President Sales – North America
Rob Cameron is responsible for SilkRoad’s North American sales team; including field sales, strategic alliances, account management, and SilkRoad’s centralized full-cycle inside sales and sales development teams. Rob joined SilkRoad in 2004 and was a leading contributor in the enterprise field sales team, where he successfully built new territories and assisted with onboarding new sales reps into those territories. In 2013 he started the Customer Success function to assist with building long term customer value, then most recently managed the Western NA field sales organization since 2014. Rob’s career began in an Inside Sales role with a software company in 2001 and as he deepened his sales experience he has developed a humanistic approach to leadership which helps create meaningful connections to customers and employees.
Controller – Vice President, Finance
Kate O’Neill is responsible for SilkRoad’s financial operations. Prior to joining SilkRoad, she held finance and accounting leadership roles at both private and publicly held companies in Chicago and London. Kate spent the first ten years of her career in public accounting working for Deloitte. She holds a MBA from the University of Chicago Booth School of Business and Bachelor of Science in Accountancy from the University of Illinois in Champaign-Urbana. She is a Certified Public Accountant.
Lilith Christiansen, Vice President, Onboarding Solutions
Lilith Christiansen brings more than 20 years of consulting experience to SilkRoad, having established a reputation as an industry expert, author and speaker. At SilkRoad Lilith Christiansen leads a team dedicated to partnering with SilkRoad customers to develop world-class strategic onboarding practices and programs that transform their employee experiences and drive business outcomes. The onboarding solutions team helps organizations build better employee experiences and drive retention by connecting all of the onboarding experiences throughout the employee lifecycle. Prior to joining SilkRoad, Lilith served as Vice President of the Organizational Development Practice group at Kaiser Associates, co-leading deep analytical and business performance perspective projects to help leading companies succeed against organizational development challenges. She co-authored the best-selling business book “Successful Onboarding.” It one of the first books to outline methodologies for creating strategic onboarding programs on a global scale to unlock hidden values from talent bases.
Chief Human Resource Officer
Tony Preston is responsible for the overall strategic direction of human resource initiatives for SilkRoad. He is passionate about enabling companies to succeed through building outstanding organizational cultures, ensuring high employee engagement, developing and connecting people, and giving back through corporate social responsibility.
Tony has an extensive international HR experience having lived and worked in London, England with responsibilities for Europe, Middle-East and Africa, and Hong Kong, responsible for Asia-Pacific. He has held executive HR positions in fast-paced technology companies including Nortel Networks, Andrew Satellite Sub-Systems, and Open Text Corporation.
He received his B.S. Degree from Greenville College and attended the Ivey Business School in Hong Kong, SAR. A dedicated motivational leader of change, he combines a strategic vision with the ability to construct and implement complex yet feasible operational solutions.
Vice President, Corporate Marketing
John Westby leads SilkRoad’s brand and go-to-market strategies to drive revenue and customer engagement. An accomplished marketing leader, John joined SilkRoad in 2013 as Digital Marketing Director where he led the organization’s lead generation and digital strategies. A pioneer in driving revenue and brand through content and thought leadership strategies, he brings to SilkRoad more than 15 years of experience creating sales-aligned, multi-channel marketing programs that grow brands and revenue. Prior to SilkRoad he led marketing and corporate communications teams at SpringCM, Flexera Software, Lakeview Technology and other technology firms.