Talent Activation Blog

Trends, research, & insight from industry leaders to help you create personalized and connected employee journeys.

5 Tips: Driving Excellent Customer Service Through Strategic Onboarding

You don’t want your customers hitting the “thumbs down” button.  Period. Terrific customer service is important, especially if you are in the services business, like the airline industry, financial services, consulting and more. In fact, a recent press release by United Airlines announcing a ...

Kelly Carmody, Field Marketing Manager

The Importance of Personalizing Your Onboarding Experience

For many organizations, retaining new hires is becoming more important than ever. The productivity, morale, and monetary losses of new hire attrition have always been a concern, but finding the right caliber of talent in today’s talent economy is becoming harder and harder. Best practices for ...

Kelly Carmody, Field Marketing Manager

How to Choose the Right Onboarding System for Your Organization

According to a recent study from Brandon Hall Group, “One of the big trends in onboarding is that high-performance organizations are acquiring a dedicated onboarding system at a faster pace than other organizations.” The study also states that the main drivers behind acquiring an onboard...

Kelly Carmody, Field Marketing Manager

How NCSOFT Gamifies the Onboarding Experience

With 765 employees, NCSOFT, a leading online gaming publisher, operates many of the most successful and influential multiplayer online games on the market. Prior to partnering with SilkRoad, NCSOFT found that their onboarding process was inconsistent across the workforce and highly manual and time-...

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How Organizations Can Make Data Security a Part of Their Company Culture

(Editors Note: Today’s post comes from Sharlyn Lauby of HR Bartender and ITM Group.) Often when we have a vision of company culture, we think about fun stuff like foosball tables, free food, and wearing Aloha shirts on Fridays. But a prominent component in company culture is safety and securit...

Sharlyn Lauby, President, ITM Group

Why Job Seekers Aren’t Finishing Your Application

(Editors Note: Today’s post comes from Sharlyn Lauby of HR Bartender and ITM Group.) Life’s decisions increasingly begin with an online search, according to Carmen Bryant, global director of employer insights at Indeed. Think about it. Want to find a new home? Call up Zillow. Looking for a n...

Sharlyn Lauby, President, ITM Group

Measuring Onboarding Effectiveness Using SilkRoad Analytics

[Editor’s Note: This blog post comes from Nirmala Pol, Data Visualization Analyst on SilkRoad’s R&D team and Mimi Jerkan, Talent Activation Director for SilkRoad] Defining and measuring onboarding metrics is very important because the new hire experience is the period of an employee’s jour...

Nirmala Pol, Data Visualization Analyst, SilkRoad

Why Organizations Need to Onboard Employees Through Their First Year

According to the 2017 Strategic Onboarding Survey by HR Daily Advisor, for 70%, onboarding is finished by the end of the first quarter at the latest. However, Brandon Hall Group research found that 51% of new hire attrition happens within the first six months of employment. This suggests that organi...

Kelly Carmody, Field Marketing Manager

New: When, Why, & How of Onboarding for Results

While the concept of onboarding isn’t new and many organizations have some form of onboarding process in place, its meaning and application have changed. Onboarding doesn’t just consist of a new hire’s first 30, 60, or 90 days. Onboarding has transformed into a continuous experienc...

Kelly Carmody, Field Marketing Manager

The 4 Pillars of Strategic Onboarding

Most companies want to attract high caliber talent, especially in today’s talent economy. They go to great lengths to cultivate a talent pipeline that will make a discernible impact on the organization with an exciting and enticing candidate experience. The downfall for most companies is thei...

Kelly Carmody, Field Marketing Manager

Beacon Communities Says Death to the Performance Review

(Editors Note: Today’s post comes from Sharlyn Lauby of HR Bartender and ITM Group.) Scores and numbers are the downfalls of the performance review process according to Jess Molson and Chris Salamanis from Beacon Communities. Their solution? “HR needs to let go of the scores.” Boston-based...

Sharlyn Lauby, President, ITM Group

4 Innovation Success Stories for HR Leaders

(Editors Note: Today’s post comes from Ben Eubanks of Lighthouse Research and upstartHR.) If you read any headlines today, you’ve probably seen a variation of this: Robots coming. Human jobs lost. Automation spells doom. During the recent SilkRoad Connections event in San Antonio, my goal ...

Ben Eubanks, Lighthouse Research & Advisory

Moving from Reports to Analytics: Data-driven Onboarding

[Editor’s Note: This blog post comes from Nirmala Pol, Data Visualization Analyst on SilkRoad’s R&D team and Mimi Jerkan, Talent Activation Director for SilkRoad]. The key to strategic onboarding is a data-driven approach. Onboarding analytics can be used to define, manage and measur...

Nirmala Pol, Data Visualization Analyst, SilkRoad

2018 Talent Activation Award Winners Announced

Yesterday, SilkRoad announced the winners of the 2018 Talent Activation Awards, created to honor outstanding employer branding and design, innovative candidate-to-new hire experiences, and strategic excellence in leveraging the onboarding process to activate talent to drive business outcomes. Presen...

Kelly Carmody, Field Marketing Manager