5 Ways to Take Onboarding to a Strategic Level

Kelly Carmody, Field Marketing Manager
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According to the 2017 Brandon Hall Group Evolution of Onboarding Survey, 69% of organizations are in the Casual or Developing stages of onboarding maturity which typically includes the beginning stages of automating HR processes and an elementary level ability to measure the effectiveness of their onboarding programs.

To achieve higher levels of maturity, organizations need to go beyond the transactional view of onboarding and move towards an all-encompassing employee experience. Here’s five ways to take onboarding to a strategic level.

  • Pre-boarding – Organizations that have incorporated pre-boarding into their onboarding strategy have been able to complete most, if not all, pre-hire paperwork prior to the employee’s start date. This enables the new hire to spend their first day meeting with their team and learning more about the company and its culture instead of filling out forms. It is an opportunity to put downward pressure on any fear or anxiety the new hire may be feeling about their decision through constant communication and connection to the organization.
  • Orientation – The orientation phase of onboarding enables companies to teach their organizational strategy to new hires.  It enables companies to build trust and relationships with new employees. This investment in the employee experience yields a much higher and longer lasting return on investment with respect to engagement, time to productivity, and retention.
  • Career Roadmap – New hires need to know that they have a place, purpose, and path within the organization. It tells them that the company wants them to be successful. “Strategic onboarding success is understanding when something needs to be learned and providing training or instruction at exactly the right moment”, says Sharlyn Lauby of HR Bartender.
  • Goal Setting – Enabling employees to set goals connects them to their expectations and empowers them to achieve them. It helps them understand their role and their individual impact on the organization and its strategy. This connection is directly tied to productivity, customer service levels, and revenue performance.
  • Feedback – Organizations should always seek to continuously improve the onboarding experience so as to meet the needs and expectations of employees and the degree to which it’s driving business outcomes. This should be done from the lens of the manager, HR, employees, and the C-suite.

To find out how to create a more strategic new hire experience, download the First 90 Days eBook.

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