SilkRoad Privacy Policy

SilkRoad is committed to protect the privacy of our customers. This privacy policy applies to and the SilkRoad web applications owned and operated by SilkRoad. This privacy policy describes how SilkRoad collects and uses the personal information you provide on our web site: and our related services. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

SilkRoad complies with the U.S. – E.U. Safe Harbor framework and the U.S. – Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. SilkRoad has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about SilkRoad’s Certification for the Safe Harbor program, view SilkRoad’s certification. Also to learn about the Safe Harbor program, visit

Important Disclosure Regarding Our Collection and Use of Your Information

When you register with SilkRoad or use our services, information is needed such as your name, company name, and email address. SilkRoad uses collected information for purposes such as processing and fulfilling your order, billing, service improvement, research, marketing, communicating with you and other general purposes.

SilkRoad will not make collected information available to any other parties except we will share your personal information with third parties only in the ways that are described in this privacy policy. We will not sell, rent, exchange or share your personal information with any third parties without permission or except as described in this privacy policy.

SilkRoad will share the collected information in order to respond to investigations, court orders, legal process, or to investigate, prevent or take action regarding illegal activities, suspected fraud, or situations involving potential threats to the physical safety of any person, violations of SilkRoad’s terms of service, or as otherwise required by law.

If SilkRoad is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

All of your data remains private and confidential. The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security and do not take responsibility for your systems, the Internet itself or third party actions when we have endeavored to follow generally accepted standards. If you have any questions about the security on our web site or our services, please contact us.

Out of respect for your privacy, you may choose to stop receiving our marketing emails by following the unsubscribe instructions included in these emails or you can contact us. If you purchase a service, you can still opt out of marketing related emails however you cannot opt out of service related announcements.

If your personal information changes, you may correct, update, amend, delete/remove or deactivate it by making the change on our web site for marketing related activities (when available), or contact us by telephone, email or postal mail at the contact information listed below. We will respond to your request within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

SilkRoad uses a technology called “cookies” to store session information. A cookie is a small amount of data, which often includes an anonymous unique identifier, which is sent to your browser from a web site’s computers and stored on your computer’s hard drive. We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. We use Session Cookies to track your Login status. This cookie is only ever transmitted over HTTPS. A persistent cookie remains on your hard drive for an extended period of time. We use Persistent Cookies to determine from where you were referred you to our site, as well as the last user ID that you logged in as. SilkRoad may set and access SilkRoad cookies on your computer, cookies are required to use the SilkRoad service. You can remove persistent cookies by following directions provided in your Internet browser’s “help” directory. If you reject cookies, you may still use our site, but your ability to use some areas of our site will be limited.

The use of cookies by our partners and affiliates is not covered by our privacy policy. We do not have access or control over these cookies. Our partners and affiliates use session ID and persistent cookies to better gauge our customer’s interest in our products.

As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We also gather, parse, and retain data related to the provision of our web site and related services for internal and service related purposes.

We do link automatically-collected data to personally identifiable information. IP addresses are tied to personally identifiable information to better gauge our customers’ needs and provide specific information to best serve them.

We may partner with a third party ad network to manage our advertising on other sites. Our ad network partner would use cookies and web beacons to collect non-personally identifiable information about your activities on this and other web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by contacting us. We may use Google AdSense to publish ads on this site. When you view or click on an ad a cookie will be set to help better provide advertisements that may be of interest to you on this and other web sites. You may opt-out of the use of this cookie by visiting Google’s Advertising and Privacy page:

Our web site includes links to other web sites whose privacy practices may differ from those of SilkRoad. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any web site you visit.

Our web site may offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from a publicly accessible portion of our web site, contact us. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so.

We may display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, please contact us.

Our web site may include Social Media Features, such as the Facebook Like button, and Widgets, such as the Share This button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our web site. Your interactions with these Features are governed by the privacy policy of the company providing it.

SilkRoad may update this Privacy Policy, and will endeavor to notify registered users of significant changes in the way we treat any personal information by sending a notice to the primary email address specified in your SilkRoad account. We may also place a notice on our web site or within our solutions. However, we nevertheless reserve the right to amend our privacy practices and policy from time to time without prior notice. We encourage you to periodically review this page for the latest information on our privacy practices.

Data Collected Through SilkRoad Purchased Solutions

SilkRoad collects information (including personal information) under the direction of its organizational customers about their employees and affiliates. We may anonymize and aggregate data collected and use it for general purposes. SilkRoad has no direct relationship with the individuals whose personal data it processes. Therefore, if you are an employee of one of our customers and would no longer like to be involved with one of our customers that use our solutions or otherwise have issues related to your data (such as to correct, amend, or delete inaccurate data) that is controlled by our customer, please contact the customer that you interact with directly.

Service Providers and Sub-Processors

SilkRoad may transfer personal information to companies that help us provide our services. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our customers.

Data Retention

SilkRoad will retain personal data from our web site and that we process on behalf of our customers for as long as needed to provide services to our customers. SilkRoad will also retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Children’s Privacy

SilkRoad does not knowingly collect, maintain, or use personal information from children under 13 years of age, and no part of our web site is directed to children under the age of 13. If you learn that your child has provided us with personal information without your consent, you may alert us at We will take steps to delete it if we learn we have collected it.

International Users

By using our web site, in most cases you will transfer data to the United States. By choosing to visit our web site or otherwise provide information to us, you agree that any dispute over privacy or the terms contained in this Privacy Policy will be governed by the law of the State of Delaware and the adjudication of any disputes arising in connection with us or our website will be in accordance with the laws of the State of Delaware, USA. You agree that any dispute arising from or relating to the subject matter of this Privacy Policy shall be governed by the exclusive jurisdiction and venue of the State and Federal courts located in Wilmington, Delaware, USA.

If you are visiting our web site from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your personal information to the United States and processing globally. By providing your information you consent to any transfer and processing in accordance with this Privacy Policy and our Terms of Use.

Contact Us

For questions related to this Privacy Policy, contact or at: SilkRoad, 102 W. Third St., Suite 250, Winston Salem, NC 27101