1.    What is the Life Suite?

SilkRoad's Life SuiteT is a comprehensive and robust set of solutions that allow organizations to manage their entire employee lifecycle effectively and efficiently, including recruiting, onboarding and life events, performance, learning, employee intranets and core hr.

2.    Why do I need the Life Suite?

Do you want to attract top talent? Do you want to offer your new hires an awesome onboarding experience? Wouldn't you love to engage your employees, build moral and increase retention? Then you NEED the Life Suite. SilkRoad's solutions do all this and more. The Life Suite gives you the tools you need to recruit, engage and retain your top talent, resulting in more productive employees that feel connected to the organization and make better decisions.


3.    Can modules of the Life Suite be purchased separately?

Absolutely! All modules can be purchased separately or in groups. This flexibility allows companies to purchase modules based upon their needs at a specific point in time or to fit their budgets and when the time comes more modules can be easily added meeting your ever growing needs.


4.    Can the Life Suite integrate with my HRIS system?

Definitely! We have integrated our solutions with many HRIS/HRMS systems. We understand that the ability to share data is key for any organization in meeting regulatory compliance, policies, etc. In addition we offer our own HRIS/HRMS solution called HeartBeat, to handle your core HR needs.


5.    How is the Life Suite better than the competition's talent management solution?

At SilkRoad we strive to stay ahead of our competitors by keeping our finger on the pulse of the market. We have put technical account management and product management teams into place that are in constant contact with our customers,  listening to their business issues, gathering feedback and delivering that information so that we can effectively deliver solutions that fit our customers' real life needs.  Our marketing and operations teams have close relationships with the industry analyst community whom they meet with regularly to understand current market trends and obtain feedback on new product ideas and our product roadmap.  At SilkRoad our goal is to deliver powerful, progressive solutions that exceed the needs of everyday human resources challenges.  


6.    Who has the ultimate responsibility to make sure the Life Suite is updated to reflect changes in the laws, regulations, client needs, etc.?

SilkRoad works closely with third-party agencies to ensure our solutions are consistent with and assist clients in meeting compliance with laws and regulations such as OFCCP/EEO.


7.    How often do you perform enhancements and upgrades to the Life Suite?

Because we offer our solution as Software as a Service our clients receive upgrade pushes through our servers. This method allows our clients to receive the latest and greatest features in a convenient and cost effective way.


8.    Do you offer training?

Of course! As part of our standard services we offer training for all our solutions. In most cases training can be onsite or over the web.

9.    Do you offer product support?

Definitely! We want our clients to feel they have the support they need - when they need it. Every member of the SilkRoad team makes a personal investment in the success of every customer.  Support is offered via phone, email and via the web 24 hour/day Monday through Friday.


10.    Is the Life Suite available in multiple languages?

Yes. SilkRoad understands that companies are not only local they're global so we offer solutions that include multiple languages to meet your diversity needs.


11.    Does the Life Suite offer reporting capabilities?

Yes. Having access to key data is important so we've made sure we offer comprehensive standard reports, ad-hoc reporting and even custom reports.


12.    Is the Life Suite in a hosted environment or licensed software?

We offer our solutions as Software as a Service (SaaS), hosted by SilkRoad technology in our own hosting facility.


13.    Is the Life Suite web-based?

Yes! All SilkRoad's solutions are 100% web-based.


14.    How long does it take to implement the Life Suite?

SilkRoad has developed CORE Implementation Plans that allow our clients to take advantage of our key features quickly. A typical Core implementation of our solutions can take only a matter of weeks!
    

15.    What client industries and sizes are currently using the Life Suite?

Companies of all sizes and in all industries are using SilkRoad's Life Suite solutions! Our target market are organizations with an employee base of 2000 - 5000, we focus our overall marketing strategy on this segment as they have proved to possess the greatest need and opportunity for success with our solutions.


16.    How can I schedule a demo for the Life Suite?

That's easy! We offer demo's on our website or you can schedule to have a demo presented by one of our product specialists by contacting us at sales@silkroad.com or toll free at 866.329.3363.