Meet the Experts
and change agents at your service
Meet the Expert Services Team
SilkRoad is proud to offer unmatched excellence in service and support to our global customer base. We offer an experienced and dedicated team that has helped hundreds of companies – in a multitude of industries – successfully plan, implement, and administer talent management solutions and strategies.
With more than 15 years of experience in HR (in multiple roles), and eight years of Process Improvement, Mimi’s role at SilkRoad is to assist customers in bridging organizational gaps, recommending new processes, and developing training and communication strategies. Mimi has held several positions within SilkRoad, working with our customers to drive success.
Mimi is Six Sigma Certified, not afraid to use it, and can create flowcharts that are Louvre-worthy.
“Cool beans.” – A Mimi Original
Lisa leads the SilkRoad Expert Services team with her unique vision and experience as a Talent Management leader for over 16 years. A true talent guru, she brings to her work a passion for creating innovative and strategic talent management business environments. Lisa drives programs that create cultures of top talent which focus on reducing cost and increasing profitability.
Lisa has a PhD in life, is a self-recovering computer programmer, and makes the best migas this side of the border.
Favorite Saying – “Life isn’t about finding yourself, life is about creating yourself.” – Unknown
Kasey brings passionate commitment to SilkRoad customers, focusing on Talent Activation and Innovative uses of SilkRoad’s products. Kasey’s background includes responsibilities as a sole HR practitioner at a startup and as a global business partner and head of talent at a Fortune Global 100. In addition, and most importantly, Kasey was also a customer of SilkRoad spanning three companies – providing him the ability to understand and empathize with his customer’s needs. Rain, sleet, and snow can’t keep Kasey from his customers, logging 300,000-400,000 air miles and over 250 hotel nights per year to ensure his client’s success.
Kasey triple-majored in undergrad, has a master’s degree Human Resource Management, and most importantly, can cook a cheese omelet in a stainless steel pan without it sticking. Kasey is an avid global traveler and foodie, with Bangkok and Paris being his favorite spots.
“In any moment of decision, the best thing you can do is the right thing, the next best thing is the wrong thing, and the worst thing you can do is nothing.” – Theodore Roosevelt
Marina is our Employee Onboarding guru. She brings over 25 years of diverse human resources and management experience spanning startups and established Fortune 100 organizations. Marina has extensive hands-on experience leading HR initiatives including policy design, compensation, performance management, HR workflow development, training and development, and process improvement. With that kind of background, Marina can look holistically at all the change points in the upstream and downstream onboarding cycle and sometimes see your vision even before you imagine it.
Marina is a Six Sigma Black Belt, and she isn’t afraid to use her skills to drive successful behaviors. In addition to speaking fluent Serbo-Croatian, Marina is also the only person we know to have actually broken her foot, dancing to Footloose. That’s why we say, “to know her is to love her.”
“Willingness to change is a strength, even if it means plunging part of the company into total confusion for a while.” – Jack Welch
Randy has a keenly developed expertise in HR as well as SilkRoad. He joined the Expert Services team after a career as an HR leader for one of the most respected public accounting firms in the country (so yes, he’s a recovering CPA). Previously Randy worked for SilkRoad as a Strategy Director so his knowledge of SilkRoad Products goes deep. Randy’s primary areas of focus with customers are on Performance Management and Succession Planning, working with them to drive better alignment of individual performance with overall organizational success.
Randy has a bachelors and masters, and is a former CPA. He is the one accountant we know who can still make 2+2=5 when it comes to providing innovative thought leadership to our customers.
“A pessimist sees the difficulty in every opportunity. An optimist sees the opportunity in every difficulty.” – Winston Churchill
Meet the Managed Services Team
Jill is what happens when an Information Technology background collides with Human Resources. Jill joined SilkRoad in 2011 and became a founding member of the Dedicated Administrator team in 2012 and in May of 2015 became the Manager of the SDA team. Jill has a personal passion for growth and development, which she passes on to her customers. Being the overachiever that she is, Jill is a certified expert in all of SilkRoad’s products.
Jill has a BA in Marketing and an MA in Business Education. Her past experience as a high school teacher likely explains her unique ability to maintain calm in high-stress situations.
“Success is peace of mind which is a direct result of self-satisfaction in knowing you did your best to become the best you are capable of becoming.” – John Wooden
Kara is a key member of our team and a long-time SilkRoad family member. From her roots in support, eventually leading the Recruiting support team, to joining the Expert Services team, Kara meets the complex needs of her customers to manage and improve their unique recruiting and onboarding demands.
Kara has a Bachelor’s degree in Marketing and is consistently acknowledged by her customers for her understanding, prompt resolution skills, and her extensive product knowledge.
“You are serving a customer, not a life sentence. Learn how to enjoy your work.” –Laurie McIntosh
Rafael is our resident “funny man” and Jack-of-all-trades. Rafael has been with SilkRoad for over 4 years and has a long and distinguished background. From being an Air Traffic Controller in the Air Force (we appreciate the service!), to more than 10 years in Sales and Customer Service, Rafael brings a lot of passion and drive to the team and to his customers.
Rafael has an MBA in Accounting, originally comes from Puerto Rico, and is an incredible dancer.
“Homo sum humani a me nihil alienum puto” – Terence, Roman Dramatist
David has been with SilkRoad since 2006, and has been a member of multiple teams before settling down into his current role as a Dedicated Administrator. David is an avid sportsman, who applies a similar passion, patience and skill to his profession and customers
David has a Business Administration/Economics degree from High Point University. He is an empathetic individual, who truly bonds with his customers to understand their needs.
“When people see you at the supermarket and they say ‘Hey what are you doing here?’ I’m on a safari, that’s what I’m doing at the supermarket.” – Unknown
Courtney is a newer member of the team, but don’t let that fool you. Like many of our members, Courtney is a former customer with real-world HR experience. Courtney partners with customers across the country to assist with the implementation and administration of their HR systems, with the diligence of someone that has actually made their own files before.
Courtney has both a bachelor’s and master’s degrees, with a diverse skillset and experience in many industries. She may come off quiet, but when she talks, her clients listen.
“Quality in a service or product is not what you put into it. It is what the customer gets out of it.” – Peter Drucker
Sarah is a recent addition to the SDA team, but not new to SilkRoad. Many of our customers know her as one of the voices on the other end of the phone in Support, where she worked to ensure our customers have a successful experience. With more than 15+ years of support experience, 6+ of those years at SilkRoad, Sarah will be working with a small group of customers in their efforts to deliver a great HR experience to their employees.
Sarah is an avid reader, loving mother, and a proud mom to a US Marine.
“You’ve got to get up every morning with determination if you’re going to go to bed with satisfaction.” – George Lorimer
Emily has been with SilkRoad since 2013 and has experience with SilkRoad Onboarding, Learning, and Performance. Emily comes to the SDA team from Support, which makes her a natural problem solver. She has a diverse career background, which includes securities trading!
She has a Bachelor’s in Commercial and Electronic Music, which shows itself in her ability to find creative solutions.
“Stop acting so small. You are the universe in ecstatic motion.” ~Rumi
Brandon graduated with honors from Catawba College (Salisury, NC) in 2008 with a Bachelor of Business Administration degree. A SilkRoad employee since July 2012, Brandon worked as a SilkRoad Learning Support Analyst until joining the SDA team in early 2015. Before SilkRoad, Brandon spent 7 years working for a major national bank, working in support for 5 years and as a reporting analyst/project manager for 2 of those years.
Brandon’s Accomplishments include being voted as a top performer (top 3% of all employees) in Technology and Operations Group, designing process maps for an offshoring project, serving as a subject matter expert for ATM Cash Balancing, and overseeing conversion of over 5,000 ATMs on the east coast to envelope free machines.
Hobbies – Tennis, Cooking, Golf, Playing Music, Watching NASCAR, Listening to Live Music
Anthony has worked with SilkRoad since 2011. His initial role was as a member of the Professional Services team implementing Onboarding for multiple clients. As a member of the SDA team Anthony is excited about the opportunity to expand his product knowledge.
In his past career, Anthony owned a Consulting company, functioned as a Management Consultant, Project Manager and Business Analyst on several successful implementations.
His hobbies include spending time with my family, Sports, Music, Sci-Fi and of course all things technology related.
“From what we get, we can make a living; what we give, however, makes a life” – Arthur Ashe.
Zohra’s combined experience in human resources and hospitality management result in exceptional communication and service with a smile!
While in the Hospitality industry, Customer Service and the Customer Experience is of utmost importance. So you can imagine how important it is to ensure great customer satisfaction. When possible Zohra will go the extra mile to communicate and work with my customers to not only ensure they understand but are comfortable with the service or product.
As a former client of SilkRoad, Zohra shares a wealth of knowledge from both perspectives. Zohra strives to be a great humanitarian, specifically for children and the living conditions of the less fortunate. When Zohra is not helping others, she is traveling to explore new cultures, food and music.
“You must be the person you have never had the courage to be. Gradually, you will discover that you are that person, but until you can see this clearly, you must Pretend and Invent.” – Paulo Coelho
Randy has been with SilkRoad since 2012, and worked with SilkRoad as a partner prior to coming on fulltime. He brings over 12 years of Human Resources experience in a Retail Manager role, along with 6 years consulting. Randy was part of our Implementation Team at SilkRoad, prior to defecting to the dark side and becoming a member of the Dedicated Administrator team. He is an Outdoorsman/Sportsman who enjoys Camping, Hunting/Fishing, Off-roading his Jeep, Grilling, and going to Concerts.
Randy served in the US Army with the 101st Airborne/Air Assault, Studied Business Management, and Music. He is a people person that builds lasting relationships with folks from all walks of life.
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”~ Maya Angelou
“People don’t care how much you know until they know how much you care”~ Theodore Roosevelt
Meet the girl who coded her first video game when she was 5 years old. While it took her a long time to finally figure out how to make her passion with computers into a career, she has done that here at SilkRoad. Not one for taking the easy path, Angela now brings with her over 16 years of experience. Everything from being a classroom teacher and professor to moving all around the world as an instructor, Angela finally decided to settle down in the world of HR Recruiting. Angela’s experience with SilkRoad started as a client where she was lead on implementing both Recruiting and Onboarding for an international department for a leading cruise line.
Angela has both a Bachelor’s and Master’s in Political Science along with a Secondary Education teaching degree. If you can’t find Angela above water, take a look below, as she is probably enjoying the scenery.
They that can give up essential liberty to purchase a little temporary safety, deserve neither liberty nor safety.” – Benjamin Franklin
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