SilkRoad Success Overview
Unmatched excellence in service and support
Success at Every Stage
SilkRoad is proud to offer unmatched excellence in service and support to our global customer base. We offer an experienced and dedicated team that has helped hundreds of companies – in a multitude of industries -successfully plan, implement, and administer talent management solutions and strategies.
SilkRoad Experts are Your Experts
Our product and services experts will work with your team on all aspects of successfully automating your talent management processes. We can help you identify, prioritize, and align your strategic business objectives with the appropriate solution, ensure that the solution is designed with best practices at its core, and rapidly deliver world-class business solutions that allow your company to focus on employee and business success.
Pre-Sales and Solutions Consultants
Let SilkRoad’s sales team guide you through the purchasing process with expert insight into SilkRoad’s product and how they can help your organization connect people to business success. Our team takes a consultative approach to help you determine which solutions and services are right for you.
Putting a system in place is the easy part. Ensuring you have it configured in a way that will bring you the benefits of automation is where the challenge lies. That’s why SilkRoad prides itself on a dedicated team of implementation specialists with years of experience aligning technology with people and processes in hundreds of global organizations.
Our experts provide deep, practical knowledge in the implementation of all SilkRoad solutions and provide the skills and guidance to help you maximize your investment. We promise to partner with your organization to get you up and running with real, live people that are dedicated to your success. SilkRoad offers two levels of implementation to ensure your unique organizational needs are met. Regardless of the level of implementation you select, you can rest assured that every single customer will receive project scoping, expert consulting, and system configuration to ensure your long-term success.
SilkRoad’s Expert Services team was developed to help organizations and HR teams formulate and drive their overall talent management strategy and success. Our goal is to provide you with innovative thinking, an in-depth knowledge of SilkRoad solutions, and the resources you need to ensure your business goals are met while maintaining compliance and building your talent culture.
SilkRoad Expert Services: Action With Passion
Passionate about Your Success
Expect SilkRoad Expert Services to be nothing less than passionate about your success. Our experts bring a wealth of experience to every step of your talent initiatives. Customers rave about SilkRoad experts,especially the commitment and energy they sense from the very first conversations.
With You for Today and the Future
When you partner with SilkRoad Expert Services, rely on us to understand your team, your processes, your organization, your business.
Unlike other technology vendors, we don’t outsource our expert consulting services. You work with a SilkRoad expert with an average of 10+ years experience with SilkRoad products both as an employee and as a customer. We focus on the business, the passion and emotion you want your employees to experience, first and foremost, then bring that to life leveraging SilkRoad solutions. We make your vision happen.
More Than Implementation Services – Transformers
You’ll see the difference – whether it’s implementation or consulting. As highly experienced HR practitioners, we bring our knowledge and experience as Fortune 100 human resources leaders to your implementation. We’ve been in your shoes, ready to implement new technology, but unsure where to begin. The first step is the biggest leap.
We dig to understand your process to transform it where we can. The goals: to help you save time, money, and headaches. We get it. So we work with you to develop a plan that makes sense and achieves your goals. While implementation and optimization processes are underway, we work with you to define goals and processes, put you on the map as “HR as a business,” and explore alternative processes that technology can do or replace.
SilkRoad Expert Services offers:
- Identify what works well and what is not working in current state
- Establishes a path to drive talent management initiatives to future state
- Create an engaging and dynamic talent brand landscape
- Provide additional experienced resources to achieve your goals
- Identify metrics to impact business goals (HR as a Business)
- Create communication and change management plan for value-added adoption
Professional Services (Implementation)
With SilkRoad Professional Services during implementation:
- Utilizing the strategy work with Expert Services, configure a baseline foundation for a predictable, quality process in the system
- Structured integrated set of core deliverables
- Organize desired functionality into a manageable release plan
SilkRoad Dedicated Administrator
SilkRoad Dedicated Administrators are experienced HRIS resources your organization can contract yearly to administer, manage, and optimize your SilkRoad investment. Your SilkRoad Dedicated Administrator can provide the following services:
- Manage system maintenance, configuration changes and release planning;
- Encourage user adoption through education and user assistance; and
- Manage day-to-day administrative tasks, such as creation of e-forms and reports.
Call on expert services if you…
- Are open to new ideas to drive your HR business
- Want to keep up with business and stay at the forefront of talent management
- Desire to establish meaningful “best practices”
- Experience challenges driving engagement throughout the talent lifecycle
- Struggle to support new or existing corporate goals with existing HR processes
- Are unable to dedicate time or resources to “another project”
Training and Education
The training team, comprised of SilkRoad Product Experts, offers a variety of training options in multiple formats to provide practical knowledge and useful experience with our products. Every option, form on-site training to the virtual Mondays with SilkRoad program, is designed to help your organization leverage our products to achieve optimum value.
Training and Education
What training needs does your company require? We have plans to suit every company.
Life Suite Learning Center
Are you someone who likes hands on training? The LifeSuite Learning Center provides another great resource for your learning needs.
Mondays with SilkRoad
The SilkRoad Training Team offers all current clients the opportunity to attend our FREE one hour training sessions, which we call Mondays with SilkRoad, twice a month.
Enhancements with SilkRoad
As the Life Suite grows, so do your training needs. Check in for upcoming Enhancements with SilkRoad to update your knowledge about new versions and updates to Life Suite software.
SilkRoad Connects Users Conference
SilkRoad’s annual users conference is your chance to gain in-depth knowledge of SilkRoad products, meet with SilkRoad experts, and share insight with SilkRoad customers. This three day conference provides foundation training (pre-conference), roadmap sessions, advanced product sessions, thought leadership, and innovative use sessions for every level of HR professional.
Visit the Connections Website
At SilkRoad, customer care is a top priority. We give all our clients the same level of attention and service no matter how large or small your organization. We want our clients to feel they have the support they need, when they need it. We believe support isn’t just about solving problems, it’s about helping our clients take full advantage of their technology investment.
Champions and Customer Rewards
The SilkRoad Champions Program is a great way for customers to share their knowledge and experience with other potential or current SilkRoad users. Take part in SilkRoad events, refer friends and colleagues, participate in reference calls, or contribute to public relations activities to earn points towards free passes to SilkRoad’s annual Users Conference. Become a Champion today!
Benefits to You AND Your Company:
- Generate positive exposure for your organization, employees, products and services
- Publicize how your use of technology provides better business solutions, employee relations, and improved customer service
- Promote your company and leaders in progressive ways
- Influence the direction of SilkRoad solutions and services
- Earn discounts to SilkRoad Connections User Conference
- Recognition among your peers at SilkRoad Connections User Conference
Participation in the SilkRoad Champions program is measured on a points system. You can earn points by participating in various activities such as:
- Refer a friend/colleague at another organization who buys a SilkRoad product and earn a free pass to SilkRoad Connections user conference.
- Reference calls with prospective SilkRoad customers
- Public relations activities such as press releases or analyst interviews
- Showcase your organization as a SilkRoad success story
- Speaking engagements at live events or webinars
For each activity you complete, your company will earn points towards a seat at SilkRoad’s annual user event, SilkRoad Connections. In addition, the individual participating will be entered into a quarterly raffle for each reference call they complete.
Just provide a few pieces of information and if your colleague is currently not a customer of SilkRoad and buys a SilkRoad product, we’ll give you a free pass to SilkRoad Connections.
Join the Program!
To join the SilkRoad Champions Program or request information contact your Regional Sales Director or e-mail the SilkRoad Champions Program Manager directly at firstname.lastname@example.org.